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تأثیر شبکههای اجتماعی مجازی بر مشتریمداری و خدمتگرایی تورهای گردشگری ورزشی با نقش میانجی عملکرد نوآورانه | ||
دانش مدیریت ورزش | ||
دوره 2، شماره 1 - شماره پیاپی 3، شهریور 1403، صفحه 151-175 اصل مقاله (2.23 M) | ||
نوع مقاله: مقاله پژوهشی | ||
شناسه دیجیتال (DOI): 10.22034/jsmk.2025.66008.1092 | ||
نویسندگان | ||
سکینه ارزمانی1؛ حوریه دهقانپوری* 2؛ سیدرضا حسینی نیا2 | ||
1کارشناسی ارشد مدیریت ورزشی، گروه تربیت بدنی و علوم ورزشی، دانشکده تربیت بدنی، دانشگاه صنعتی شاهرود، شاهرود، ایران | ||
2استادیار مدیریت ورزشی، گروه تربیت بدنی و علوم ورزشی، دانشکده تربیت بدنی، دانشگاه صنعتی شاهرود، شاهرود، ایران | ||
چکیده | ||
در پژوهش حاضر به بررسی نقش عملکرد نوآورانه در رابطه بین شبکههای اجتماعی مجازی با مشتریمداری و خدمتگرایی تورهای گردشگری ورزشی پرداخته شده است. روش پژوهش از نظر شیوۀ جمعآوری اطلاعات توصیفی و همبستگی از نوع مدلسازی معادلات ساختاری بود. جامعۀ آماری شامل تمام گردشگران ورزشی (گردشگران رویدادهای ورزشی، گردشگران ورزشی نوستالژی، گردشگران ورزشی فعال و گردشگران ورزشی غیرفعال) شهر تهران بودند (تعداد نامشخص). برای برآورد حجم نمونه از نظریه Kline, 2014 استفاده شد که با توجه به تعداد گویههای پرسشنامهها (46 گویه) با برآورد حداقل 2 برابر و حداکثر 10 برابر تعداد سوالات، بین 92 تا 460 تخمین زده شد که با روش نمونهگیری در دسترس انتخاب شدند. دادهها با استفاده از پرسشنامههای شبکهها و رسانههای اجتماعی جهانبانی (1397)، مشتریمداری ساکس و ویتز (1982)، خدمتگرایی گوینر و همکاران (2005) و عملکرد نوآورانه اسکندرزاده (1393) جمعآوری گردید و به روش مدلسازی معادلات ساختاری و رویکرد حداقل مربعات جزئی تجزیه و تحلیل شدند. نتایج نشان داد که شبکههای اجتماعی مجازی بر عملکرد نوآورانه تورهای ورزشی تأثیر دارد. شبکههای اجتماعی مجازی بر مشتریمداری تورهای ورزشی تأثیر دارد. شبکه اجتماعی مجازی بر خدمتگرایی تورهای ورزشی تأثیر دارد. عملکرد نوآورانه بر مشتریمداری تورهای ورزشی تأثیر دارد. عملکرد نوآورانه بر خدمتگرایی تورهای ورزشی تأثیر دارد. همچنین عملکرد نوآورانه در تأثیر شبکه اجتماعی مجازی بر مشتریمداری و خدمتگرایی تورهای ورزشی نقش میانجیگری دارد. در راستای نتایج پیشنهاد میشود، تورهای ورزشی از شبکههای اجتماعی مجازی متنوعی جهت ارتباط با گردشگران ورزشی استفاده نمایند. | ||
کلیدواژهها | ||
کاربران؛ نوآوری خدمات؛ رسانه؛ ورزش؛ گردشگری | ||
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