عملکرد کتابخانه‌های عمومی استان کرمان بر اساس الگوی تعالی سازمانی

Ali, H. K., & Makintami, A. I. (2021). Assesment of  Evaluation of public library services in six northeastern states of Nigeria.. BW Academic Journal, 8(2), 12-19.

Asgher, U., Leba, M., Ionică, A., Moraru, R. I., & Ahmad, R. (2015). Human factors in the context of excellence models: European Foundation for Quality Management (EFQM) excellence software model and cross-cultural analysis. Procedia Manufacturing, 3, 1758-1764. DOI: https://doi.org/10.1016/j.promfg.2015.07.479

Bris, P., & Urbanek, T. (2024). Monitoring the Connection Between the Application of EFQM Model Principles and the Results of Organisations. Quality Innovation Prosperity/Kvalita Inovácia Prosperita, 28(1), 107-126. https://doi.org/10.12776/qip.v28i1.1939

Cavalcanti, C. O. P., Dutra, A., Soares, S. V., & Ensslin, L. (2023). Structuring of an evaluation model of informational services in a library of an educational institution. Contextus–Revista Contemporânea de Economia e Gestão, 21, 1-15. DOI: https://doi.org/10.19094/contextus.2023.83570

Ceccato, V., Ercin, E., Sampaio, A., Hazanov, J., & Elfström, S. (2023). Crime at micro-places in public libraries. Security Journal, 1-26. DOI: https://doi.org/10.1057/s41284-023-00390-5

Dahuya, R., Cadeliña, E., de Jesus, H., & Briones, J. (2023). Client's Assessment on the Accessibility, User-friendliness, and Relevance of E-Resources of a Public Library in the Philippines. In: User-friendliness, and Relevance of E-Resources of a Public Library in the Philippines (November, 26). DOI: http://dx.doi.org/10.2139/ssrn.4644740

Gómez, J. G., Martínez Costa, M., & Martínez Lorente, A. R. (2015). An in-depth review of the internal relationships of the EFQM model. The TQM Journal, 27(5), 486-502. DOI: https://doi.org/10.1108/TQM-05-2013-0056

Hands, A. S., & Candela, R. (2023). The Role of Public Libraries in Facilitating College Literacy: A Preliminary Analysis. Proceedings of the Association for Information Science and Technology, 60(1), 968-970. DOI: https://doi.org/10.1002/pra2.914

Hazarika, P. (2021). An Assessment of Reading Habits and Use of Public Library Resources by Rural Women of Sivasagar District: A Survey. Library Philosophy and Practice (e-journal). 6884 . https://digitalcommons.unl.edu/libphilprac/6884

Herget, J., & Hierl, S. (2007). Excellence in libraries: a systematic and integrated approach. New Library World, 108(11/12), 526-544. DOI: https://doi.org/10.1108/03074800710838263

Igarashi, T., Koizumi, M., & Wake, N. (2022). The impact and concept of public libraries in the twenty-first century. Information Research, 27(Special Issue), colis2225.‏ DOI: https://doi.org/10.47989/colis2225

Karimi, S., Atashpour, B., Papi, A., Nouri, R., & Hasanzade, A. (2014). Performance of the libraries in Isfahan University of Medical Sciences based on the EFQM model. Journal of education and health promotion, 3(1), 122. DOI: 10.4103/2277-9531.145934

Kwanya, T., Stilwell, C., & Underwood, P. G. (2012). Library 2.0 versus other library service models: A critical analysis. Librarianship and Information Science, 44(3), 145-162. DOI: https://doi.org/10.1177/0961000611426443

Laurett, R., & Mendes, L. (2019). EFQM model’s application in the context of higher education: A systematic review of the literature and agenda for future research. Quality & Reliability Management, 36(2), 257-285. DOI: https://doi.org/10.1108/IJQRM-12-2017-0282

Linhartová, V., & Stejskal, J. (2017). Public libraries services and their economic evaluation. Scientific Papers of the University of Pardubice, 24(41), 90-101.‏

Lux, C. (2015). Supporting Breakpoints in Life–A New Concept for Public Libraries. Bibliothek Forschung und Praxis, 39(1), 55-60. DOI: https://doi.org/10.1515/bfp-2015-0012

Martusewicz, J., Szewczyk, K., & Wierzbic, A. (2022). The Environmental Protection and Effective Energy Consumption in the Light of the EFQM Model 2020—Case Study. Energies, 15(19), 7260. DOI: https://doi.org/10.3390/en15197260

Mohapatra, N., Dash, A., & Chandrabati, B. (2020). Social Responsibility of Public Libraries and Information Centres in Odisha: A Statistical Analysis. In Public Library and Digital Divide: Opportunities & Challenges (pp. 61-72). Odisha State Open University Sambalpur. https://www.researchgate.net/publication/342068532_Social_Responsibility_of_Public_Libraries_and_Information_Centres_in_Odisha_A_Statistical_Analysis

Obolewicz, J., Baryłka, A., Szota, M., & Borkowski, S. (2023). Improving activities in the processes of ensuring the quality of education in higher education schools and scientific institutes. Journal of Achievements in Materials and Manufacturing Engineering, 120(2 extended), 92-104. DOI: 10.5604/01.3001.0054.0110

Oh, D. G. (2020). Beyond providing information: An analysis on the perceived service quality, satisfaction, and loyalty of public library customers. Libri, 70(4), 345-359. DOI: https://doi.org/10.1515/libri-2020-0006

Patin, B. (2020). What is essential?: Understanding community resilience and public libraries in the United States during disasters. Proceedings of the Association for Information Science and Technology, 57(1), e269. DOI: https://doi.org/10.1002/pra2.269

Sheppard, B., Flinner, K., Norlander, R., & Fournier, M. D. (2019). National impact of library public programs assessment: Phase 1. American Library Association & New Knowledge Organization Ltd.

Shin, G. D., Jeon, K., & Lee, H. E. (2022). Public library needs assessment to build a community-based library: Triangulation method with a social media data analysis. Library & Information Science Research, 44(1), 101142. DOI: https://doi.org/10.1016/j.lisr.2022.101142

Siddique, S., Ali, I., & Mahmood, J. A. (2022). an Assessment and Comparative Study of the Natural daylight in the Central Public Library and Sir Sadeq Library of the Islamic University of Bahawalpur, Bahawalpur, Pakistan. Journal of ISOSS, 8(4), 33-60. https://www.researchgate.net/publication/366634814_AN_ASSESSMENT_AND_COMPARATIVE_STUDY_OF_THE_NATURAL_DAYLIGHTING_IN_PUBLIC_CENTRAL_LIBRARY_SIR_SADIQ_LIBRARY_OF_ISLAMIA_UNIVERSITY

Singh, G., & Shrivastava, D. K. (2020). Assessment and infrastructure of district public library system in Kota Region (Rajasthan). International Journal of esearch-GRANTHAALAYAH, 8(5), 38-50. DOI: https://doi.org/10.29121/granthaalayah.v8.i5.2020.52

Sütőová, A., Teplická, K., & Straka, M. (2022). Application of the EFQM model in the education institution for driving improvement of processes towards sustainability. Sustainability, 14(13), 7711. DOI: https://doi.org/10.3390/su14137711

Tarí, J. J., Portela Maquieira, S., & Molina-Azorín, J. F. (2023). The link between transformational leadership and the EFQM model elements. Business Process Management Journal, 29(2), 447-464.‏ DOI: https://doi.org/10.1108/BPMJ-10-2022-0498

Ylipulli, J., Pouke, M., Ehrenberg, N., & Keinonen, T. (2023). Public libraries as a partner in digital innovation project: Designing a virtual reality experience to support digital literacy. Future Generation Computer Systems, 149, 594-605. DOI: https://doi.org/10.1016/j.future.2023.08.001