مدل هم تخریبی ارزش در فین تک ها (پرداخت های موبایلی)

 

Assiouras, Ioannis. Vallström, Niklas. Skourtis, George. & Buhalis, Dimitrios. (2022). Value propositions during service mega disruptions: Exploring value co-creation and value co-destruction in service recovery. Annals of Tourism Research. 97.https://doi.org/10.1016/j.annals.2022.103501. 

Borba, Darci de. Klein, Amarolinda. (2023). Transformation or Destruction? The Potential Effects of Value Co-destruction on Digital Transformation. Iamot conference. Conference Topic: Cluster 2: Sectoral Issues on Technology and Innovation - Digital Technology and Platforms. https://www.researchgate.net/publication/370861243.   

Buckley, Ross P. and Webster, Sarah. (2016). Fintech in Developing Countries: Charting New Customer Journeys. Journal of Financial Transformation, Vol. 44. https://ssrn.com/abstract=2850091.   

Cabiddu, F., Moreno, F., & Sebastiano, L. (2019). Toxic Collaborations: Co Destroying Value in the B2B Context. Journal of Service Research, 22(3), 241–255. https://doi.org/10.1177/1094670519835311. 

Camilleri, Jeannette. & Neuhofer, Barbara. (2017). Value co-creation and co destruction in the Airbnb sharing economy. International Journal of Contemporary Hospitality Management. 29(9) .2322-2340. https://doi.org/10.1108/IJCHM-09-2016-0492.   

Castillo, Daniela. Canhoto, Ana Isabel. & Said, Emanuel. (2020). The Dark Side of AI-powered Service Interactions: Exploring the Process of Co-destruction from the Customer Perspective. The service           industries journal. Volume 41(3).  https://doi.org/10.1080/02642069.2020.1787993. 

Daunt, Kate L. Harris, Lloyd C. (2017). Consumer showrooming: Value co destruction. Journal of Retailing and Consumer Services. 38. 166-176. https://doi.org/10.1016/j.jretconser.2017.05.013.  

Dollinger, M., Lodge, J., & Coates, H. (2018). Co-creation in higher education: Towards a conceptual model. Journal of Marketing for Higher Education, 28(2), 210-231. https://doi.org/10.1080/08841241.2018.1466756. 

Dziewanowska, Katarzyna. Kacprzak, Agnieszka. (2020). Value Co Creation and Value Co-Destruction- A Case of Online Consumption. Oeconomica Stetinensia. 20(2). https://doi.org/10.2478/foli-2020-0037.  

Escandon-Barbosa, Diana. Salas-Paramo, Jairo. & Castro, Geovanny. (2021). Dark Side of Value Co-Creation Strategies. International Journal of Entrepreneurship. 25(4)1. https://doi.org/1939-4675-25-S4-24. 

Fuentes, M. (2020). The co-creation and co-destruction of value outcomes: a client perspective on service provision in projects. PhD Thesis, UCL (University College London). https://www.researchgate.net/publication/344457385. 

Guana, Xinhua. Gongb, Jinhong, Xiec, Lishan. & Cheng Huand, Tzung. (2020). Scale development of value co-destruction behavior in tourism. Tourism Management Perspectives. 36. https://doi.org/10.1016/j.tmp.2020.100757. 

HSU, P.-F., NGUYEN, T. K. & HUANG, J.-Y. (2021). Value co-creation and co-destruction in self-service technology: A customer’s perspective. Electronic Commerce Research and Applications, 46. https://doi.org/10.1016/j.elerap.2021.101029. 

Järvi, H., Keränen, J., Ritala, P., & Vilko, J. (2020). Value co-destruction in hotel services: Exploring the misalignment of cognitive scripts             among customers and providers. Tourism Management, 77. https://doi.org/10.1016/j.tourman.2019.104030.

Järvi, Henna. Kähkönena, Anni-Kaisa. & Torvinenb, Hannu. (2018). When value co-creation fails: Reasons that lead to value co-destruction. Scandinavian Journal of Management. 34. 63-77. https://doi.org/10.1016/j.scaman.2018.01.002.

Li, Mengcheng. & Tuunanen, Tuure, (2022). Information Technology Supported value Co-Creation and Co-Destruction via social        interaction and resource integration in service systems, Journal of Strategic Information Systems 31. https://doi.org/10.1016/j.jsis.2022.101719.  

Lintula, Juuli; Tuunanen, Tuure; Salo, Markus; Myers, Michael D. (2018). When Value Co-Creation Turns to Co Destruction: Users' Experiences of Augmented Reality Mobile Games.In ICIS: Proceedings the 39^th International Conference on Information Systems 1-17. https://doi.org/10.1016/j.scaman.2018.01.002. 

Lumivalo, Juuli. (2020). Explaining Digital Service Users’ Pursuit of Value: A Value Co-creation and Co-destruction Perspective. Academic dissertation of the Faculty of Information Technology of the University of Jyvaskyla. http://urn.fi/URN:ISBN:978-951-39-8447-2.   

Lumivalo, Juuli. Tuunanen, Tuure. & Salo, Markus. (2023). Value Co Destruction: A Conceptual Review and Future Research Agenda. Journal of Service Research. 27(2)1–18. https://doi.org/10.1177/10946705231177504. 

Lv, Xingyang. Zhang, Rui. & Li, Qiuyun. (2021). Value co-destruction: The influence of failed interactions on members’ behaviors in online travel communities. Computers in Human Behavior 122. https://doi.org/10.1016/j.chb.2021.106829. 

Neuhofer, Barbara. (2016). Value Co-Creation and Co-Destruction in Connected Tourist Experiences. Inforrmation and Communication Technologies in Tourism. https://doi.org/10.1007/978-3-319-28231-2_56. 

Ogunbodede, O., Papagiannidis, S., & Alamanos, E. (2021). Value co creation and co-destruction behaviour: Relationship with basic               human values and personality traits. International Journal of Consumer Studies, 46, 1278–1298. https://doi.org/10.1111/ijcs.12757. 

Ogunbodede, Olabode. (2022). Co-destruction of Value – A Stakeholder Conceptual Review. Int. Journal of Business Science and Applied Management, 17(1). https://uwe-repository.worktribe.com/output/9007010.

Onsori, Arash, Khamseh, Abbas, Torabi, Taghi, & Yazdani, Hamidreza. (2024). Qualitative Model of Collaboration between Banking system and Fintech Companies: A Grounded Theory Approach. Journal of International Business Administration. 6(4). https://doi.org/10.22034/JIBA.2023.55201.2008. [In Persian] 

Qamar, Nida and Ahmad, Ashfaq and Farooq, Sadia. (2020). Assessment of Financial Technology Services for Value Co-Creation or Value Co Destruction in Emerging Economies: ISPAR Model. International Journal of Management, 11(9), 238-256. https://ssrn.com/abstract=3708918. 

Quach, Sara. Thaichon, Park. (2017). From connoisseur luxury to mass luxury: Value co-creation and codestruction in the online        environment. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2017.06.015.

Raatikainen, Pasi. (2018). Impact of value co-creation and co-destruction for digital consumer services: a case study on activity tracking solutions. Information Systems, Master’s Thesis. http://urn.fi/URN:NBN:fi:jyu-201811304953. 

Rahmatabadi, Yazdan. Dehdashti Shahrokh, Zohre. Nasehifar, Vahid. & Karimi Alavijeh, Mohammad Reza. (2023). A Meta-Synthesis of the Integrated Model of Customer Value Co-Destruction and Co Creation. New Marketing Research Journal, 13(4). http://doi.org/10.22108/NMRJ.2024.138382.2931. [In Persian]

Rajabipor Meybodi, Alireza. & Amini, Alireza., (2017). The Effect of Co Destructive Function of Value in Service Organizations. First International Conference on Modern Developments in Management,   Economics and Accounting. Tehran. https://civilica.com/doc/614889. [In Persian]

Schulz, Thomas. Zimmermann, Sina. B¨ohm, Markus. Gewald, Heiko & Krcmar, Helmut. (2021). Value co-creation and co-destruction in service ecosystems: The case of the Reach Now app. Technological Forecasting & Social Change 170. https://doi.org/10.1016/j.techfore.2021.120926.

Tabatabaenasab, SeyedMohammad. & Amini, Alireza. (2018). The Co Destructive Process of Value in Service Systems. 2^nd International Conference on Modern Developments in Management, Economics and Development. Tehran. https://civilica.com/doc/749871. [In Persian]

Taheri, Ghazale. Zarei, Azim. Feiz, Davood. & Dehghani Soltani, Mahdi, (2022). Identifying and Prioritizing the Most Important Consequences of Brsnd Value Co-Destruction in Social Commerce: Before and After Using Conflict Management. Jornal of Business Strategies Shahed University. 29^TH year No.19. http://doi.org/10.22070/CS.2023.17344.1284. [In Persian]. 

Taheri, Ghazale. Zarei, Azim. Feiz, Davood. & Dehghani Soltani, Mahdi., (2022). Investigating the Concept of Brand Value Co-Destruction in the Interactive Process of Customer-Brand Experience. Business Management Perspective. 21(51). No.85. http://doi.org/10.52547/JBMP.2023.229971.1443. [In Persian]

Vafeas, M. Hughes, T. & Hilton, T. (2016). Antecedents to value diminution: A dyadic perspective. Marketing Theory, 16, 469-491. https://doi.org/10.1177/1470593116652005.

Waqas, M., Hamzah, Z. L., & Salleh, N. A. M. (2020). A typology of customer experience with social media branded content: a netnographic study. International Journal of Internet Marketing and Advertising 14(2), 184-213. https://doi.org/10.1504/IJIMA.2020.107661.

Xie, L., Liu, X., Guo, Y., & Li, D. (2020). From co-destruction to co creation: The influence of value co-destruction and value recovery on word of mouth in customized tourism service. Tourism Tribune, 35(2), 13–25. https://doi.org/10.19765/j.cnki.1002-5006.2020.02.007.

Yeh, S., Fotiadis, A. K., Chiang, T., Ho, J., & Huan, T. C. (2020). Exploring the value codestruction model for on-line deviant behaviors of hotel customers. Tourism Management Perspectives, 33. https://doi.org/10.1016/j.tmp.2019.100622.

Yin, Juelin. Qian, Lixian. & Shen, Junjie. (2018). From value co-creation to value co-destruction? The case of dockless bike sharing in China Transportation Research. https://doi.org/10.1016/j.trd.2018.12.004.

Zhang, Tingting, Lu, Can, Torres, Edwin, Chen, Po-Ju, (2018). Engaging customers in value co-creation or co-destruction online. Journal of Services Marketing. https://doi.org/10.1108/JSM-01-2017-0027.   

 

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