تبیین عوامل اجتماعی مؤثر بر مسئولیت پذیری اجتماعی و مدیریت افکار عمومی مشتریان بانک ملی ایران

Al-Ajlouni, M. I., Nawafleh, S., & Alsari, H. (2019). The moderating effect of electronic-HRM on training and employee performance relationship: A moderated model. International Journal of Management Practice, 12(4), 511–532.

Al-Kandari, A. A., Gaither, T. K., Alfahad, M. M., Dashti, A. A., & Alsaber, A. R. (2019). An Arab perspective on social media: How banks in Kuwait use Instagram for public relations. Public Relations Review, 45(3), 101774.

Amodu, L. O., Agedah, D., Oyero, O., & Okorie, N. (2020). From services to engagement: an assessment of online public relations in Nigerian banks.

Bondarouk, T., Parry, E., & Furtmueller, E. (2017). Electronic HRM: Four decades of research on adoption and consequences. The International Journal of Human Resource Management, 28, 98–131.

Castanho Silva, B., Andreadis, I., Eva, A., Blanuša, N., Morlet Corti, Y., Delfino, G., ... & Littvay, L. (2018). Public opinion surveys: A new scale.

Cheng, Y. (2020). The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China. Public relations review, 46(1), 101769.

Cheng, Y., Huang, Y. H., & Chan, C. M. (2020). Public Relations, Social Media, and Public Opinion in China. In China in the Era of Social Media: An Unprecedented Force for an Unprecedented Social Change (pp. 171-186). Lexington Books.

Chomsky, N. (2002). Media control: the spectacular achievements of propaganda, Second Edition. Seven Stories Press.

Cortez, R. M., & Johnston, W. J. (2020). The Coronavirus crisis in B2B settings: Crisis uniqueness and managerial implications based on social exchange theory. Industrial Marketing Management, 88, 125-135.

Deegan, C., Rankin, M., & Tobin, J. (2002). An examination of the corporate social and environmental disclosures of BHP from 1983–1997. Accounting, Auditing & Accountability Journal, 15(3), 312–343.

Forgione, A.F. & Migliardo, C. (2020). CSR engagement and market structure: Evidence from listed banks, Finance Research Letters, 35.

Frasquet-Deltoro, M., Alarcón-del-Amo, M. D. C., & Lorenzo-Romero, C. (2019). Antecedents and consequences of virtual customer co-creation behaviours. Internet Research, 29(1), 218-244.

Ginsberg, Morris. (1921). The Psychology of Society. London: Wwntworth Press.

Hidayanti, I., Herman, L. E., & Farida, N. (2018). Engaging customers through social media to improve industrial product development: the role of customer co-creation value. Journal of Relationship Marketing, 17(1), 17-28.

Homburg, C., Jozić, D., & Kuehnl, C. (2017). Customer experience management: toward implementing an evolving marketing concept. Journal of the Academy of Marketing Science, 45(3), 377-401.

Horton, Cooley Charles. (1910). Social Organization: A Study of the Larger Mind. New York: Charl Scribner's Sons.

Iglesias, O., Ind, N., & Alfaro, M. (2017). The organic view of the brand: A brand value co-creation model. In Advances in Corporate Branding (pp. 148-174). Palgrave Macmillan, London.

Javed, F., & Cheema, S. (2017). Customer Satisfaction and Customer Perceived Value and its Impact on Customer Loyalty: The Mediational Role of Customer Relationship Management. The Journal of Internet Banking and Commerce, 22(1), 1-14.

Larsson, A., & Viitaoja, Y. (2017). Building customer loyalty in digital banking?: a study of bank staff’s perspectives on the challenges of digital CRM and loyalty. International Journal of Bank Marketing, (just-accepted), 00-00.

Li, Q. (2017). Research on impact factors for online donation behavior of bank customer, The Journal of Finance and Data Science, 3(1-4), 13-19.

Petokhov, A., Zaikin, O. & Bochenina, K. (2019). Analysis of the geospatial activity profiles of bank customers, Procedia Computer Science, 156, 245-254.

Preston, L. E. and J. E. Post: (1975). Private Management and Public Policy. The Principle of Public Responsibility (Prentice Hall, Englewood Cliffs, NJ).

Quaosar, G. A. A., Hoque, M. R., & Bao, Y. (2018). Investigation on the precursors to and effects of human resource information system use: The case of a developing country. Cogent Business & Management, 5, 1–15.

Ring, P. S., & Van de Ven, A. H. (2019). Relational Bonds Underlying Cooperative Inter-organizational Relations in Different Societal Contexts. Managing Inter-organizational Collaborations: Process Views (Research in the Sociology of Organizations, Vol. 64), Emerald Publishing Limited, 13-37.

Rjiba, H., Jahman, A. & Abid, I. (2020). Corporate social responsibility and firm value: Guiding through economic policy uncertainty, Finance Research Letters, 35.

Rod, M., Ashill, N.J. & Gibbs, T. (2016). Customer perceptions of frontline employee service delivery: A study of Russian bank customer satisfaction and behavioural intentions, Journal of Retailing and Consumer Services, 30, 212-221.

Strauss, A. & Corbin, J. (1994). Grounded theory methodology: an overview, in Denzin, N. and Lincoln, Y. (Eds), Handbook of Qualitative research, N.P: Sage publications.

Tao, W., & Kim, S. (2017). Application of two under-researched typologies in crisis communication: Ethics of justice vs. care and public relations vs. legal strategies. Public Relations Review, 43(4), 690-699.

Voermans, M., & van Veldhoven, M. (2007). Attitude towards E-HRM: An empirical study at Philips. Personnel Review, 36, 887–902.

Warfield J.N. (1974). Societal systems: Planning, policy and complexity; Willy Interscience, New York. 1976.

Washburn, J. H., & Nowak, L. I. (2015). Antecedents to Loyalty in Agency-Client Relations: The Impact of Long-Term Versus Short-Term Relationships. In Proceedings of the 1998 Academy of Marketing Science (AMS) Annual Conference (pp. 424-427). Springer, Cham.

Zaman Khan, H., Bose, S. & Johns, R. (2020). Regulatory influences on CSR practices within banks in an emerging economy: Do banks merely comply?, Critical Perspectives on Accounting, 71.

Zhou, Y., Cheng, Y., Zou, Y., Liu, G. (2021). e-HRM: A meta-analysis of the antecedents, consequences, and cross-national moderators, Human Resource Management Review.

Zietsman, M. L., Mostert, P., & Svensson, G. (2019). Perceived price and service quality as mediators between price fairness and perceived value in business banking relationships: A micro-enterprise perspective. International Journal of Bank Marketing, 37(1), 2-19.

Zihan, F., & Runxin, L. (2021). Analysis of Network Public Opinion and Enlightenment of Enterprise Crisis Management--Take China Literature Limited Copyright Event as an Example. Financial Engineering and Risk Management, 4(2), 53-59.